We're aware this doesn't look like your standard Terms and Conditions page. It's a lot less... "lawyery". It's formatted to be a quick read explaining all of our policies on shipping, stocking, warranties, repairs, etc. Please give it a quick read and be sure to pay special attention to the two questions below in bold. By the way, we invented the word lawyery... You can't use it. General How do I contact W Body Store? How do I check the status of my order? I want to have a product shipped quicker than ground service. How can I do this? What's the deal with your stocking system. Is it in stock or isn't it? Do you guys ever answer your phone?! I'm not receiving emails from your site. Why? How do I subscribe/ unsubscribe to your newsletter Shipping When will my order ship? Returns What is your return policy? What is your warranty policy? What does the warranty cover? How do I place a return? What is an RA number? Do I really have to have one to ship a product back? I bought an item and I don't want to keep it. Can I send it back? I tried installing an item and it won't fit. Can I return it? Payment I Placed an order on the website but after entering my credit card information and confirming the order it brings me back to the payment information page. Did my order go through? Core Returns Where do I send my core return? How long do I have to send in my core? Deal of the week What is the deal of the week? What if I bought this product a week ago; do I get some sort of credit? Are you sure I don't get a credit? What about cancelling my order?
Q: How do I contact W Body Store? A: Email, email, and email. Yes we have a toll free phone number and it's probably looking very tempting to use for an immediate answer but calling that number generally results in frustration and broken hearts. Email is by far the easiest form of communication to use with us. Emails are generally answered within 1 hour during business hours and are generally still answered quite quickly on the weekends and off hours. You can also chat with a live representative by clicking the "Live Help" icon in the upper right hand corner of the site and no, the operator is not actually that attractive. So what about that phone??? Q: How do I check the status of my order? A: Click the "My Account" button at the top of the site (directly under our logo) and log in. Your most recent orders will be shown. Click on one and it will give you a full overview of the order as well as it's current status and any notes we've added to it. We'll also email you when we change the status of your order. Q: I want to have a product shipped quicker than ground service. How can I do this? A: Please contact us first to confirm availability. We realize this is somewhat of an inconvenience however we'd rather be able to tell you upfront whether a product is available or not so that you don't order it with overnight shipping only to have us tell you it's out of stock. See how considerate we are? You can send thank you cards to our shipping address. Q: What's the deal with your stocking system. Is it in stock or isn't it? A: Good question and we were afraid you were going to ask! The answer is yes, wait, no... maybe. Here's the deal. Most items ship within 24 hours. A select few carry a turnaround time specific to that product, generally no more than 3 - 5 business days (before the product will ship). If an order is not shipping immediately we make every effort to update it with an estimated ship date. Login to your account and check out your order for any notes. If an item is out of stock and will be for some time we make every effort to mark it as such. If an item is marked as out of stock we'll generally end up refunding you for this immediately and telling you when the item will be back in stock. We realize this is a somewhat cumbersome stocking system which is why our lab monkeys are dilligently working on setting up a new system when we update our site next. This system will place a note on each product telling you whether it's in stock, out of stock, or if it carries a turnaround time, or so the monkeys tell us. We're at their mercy. Look for this soon. Q: Do you guys ever answer your phone?! A: Well sure we do! Otherwise why would we have it? Here's the rub: We're actually on this very phone all day with customers just like you. With only two available lines it may seem as if we never answer but we do, really. What's that you ask? How can I, the customer, help you guys? We're glad you asked! For starters, as appealing as it sounds, calling back to back 20 times in a row will most likely not increase your chances of us answering the call however it will exponentially increase the chances of us banging a phone into the desk until it's a broken pile of plastic and circuit boards. So don't do that. Instead, please leave a brief message with your phone number, your first and last name, and your question. We will call you back within 24 hours. What else can I do? Yes there's more! We're every bit as excited about these cars as you are. Unfortunately our average call time is 9 minutes, most of which is spent by the customer telling us about how they beat this car or that and how they are revered at the local street racing scene. We love hearing these stories; the lab monkeys will have none of it however and demand that we cut down our average call time so we can answer other calls. Q: I'm not receiving emails from your site. Why? A: The most obvious thing to check is that you should be receiving email from us. If you don't know who we are and you've never placed an order with us than chances are this is not a problem. For everyone else you'll want to check your spam folder. AOL and Roadrunner customers can not receive email from our site. Because of that you'll have to log in to check your order status. Please note that even though you might not be getting email from our site you should have no problem getting email directly from us. Q: How do I subscribe/ unsubscribe to your newsletter A: Using the "My Account" button directly under our logo, log into your account and select the checkbox to receive the newsletter or unselect it to unsubscribe. If you're receiving the Newsletter and you're unsubscribed please email us so we can remove you from the email list. It's a short, painless read generally and it pertains to your car which we know is a plus. The fact that we're trying to talk you into buying our stuff is just a pleasant bonus. Stay subscribed. You'll make us feel better about our writing skills. Every newsletter unsubscription brings Bert, the happy newsletter author, one step closer to leaving his wife. Do you want that on your conscience? Q: When will my order ship? A: Most orders ship within 24 hours though some items might be out of stock or carry a lead time. If an item does not ship immediately we make every effort to update your order as soon as possible with estimated shipping dates. Our standard practice is to ship the order in it's entirety however we can ship a partial order at your request. Q: What is your return policy? A: All orders are final unless there is a defect in which case, see below for information on our warranty policy. Electronic items are never allowed for return, just replacement. Q: What is your warranty policy? A: Warranty information can be found on a product's page. Most W Body Store branded products carry a 180 day manufacturer's warranty. All other products carry the warranty of their respective manufacturers. Q: What does the warranty cover? A: Warranty covers repair or replacement of the defective product at our sole discretion. Warranty does not cover labor, damage to any other vehicle component,or reimbursement for rental car while vehicle is down. Customer is responsible for shipping to us. In some cases it may be necessary to send in the defective product first in order to inspect/ repair it. Q: How do I place a return? A: We'll need your order number and name as well as a reason for return contained in an email, phone call, smoke signal, or telegraph. Email's probably the easiest and you won't smell like smoke for the rest of the day. From their we'll issue you an RA number and you can send the package back. Please make sure the RA number is written clearly on the outside of the box and that your name and order number on or in the box. Please do not send any returns without an RA. We won't accept them and you'll have to pay for return shipping. We know that won't make you happy. Q: What is an RA number? Do I really have to have one to ship a product back? A: An RA number, or return authorization, is an internal control number we assign to a specific return in order to process it quicker when it arrives. We receive hundreds of packages a week so it is imparative that a return is authorized and that the RA number is written clearly on the package when returning the product. If we receive a package without an RA number it will be refused or shipped back at the shipper's expense. It is not our intent to make returning products difficult. We only ask that proper steps are followed when returning a product so that we know what it is when it arrives. Q: I bought an item and I don't want to keep it. Can I send it back? A: If you decide to return an item within the 7 day remorse policy yes. Otherwise, it's yours. Use it as a doorstop or throw it at random pedestrians. Actually, the latter will probably get you put in jail. We don't want to read any headlines about pedestrians being mauled by a random set of flying ported manifolds. The doorstop was probably a better idea. Stick with that one and don't question us. We're professionals. Q: I tried installing an item and it won't fit. Can I return it? A: It all depends. If you've tried installing an item that is designed for your car and it is not defective than no. If the item is defective please defer to our warranty policy. If the item was not intended for your vehicle and was not noted on our site than you are welcome to send it back. Please defer to "How do I place a return?". Q: I Placed an order on the website but after entering my credit card information and confirming the order it brings me back to the payment information page. Did my order go through? A: Probably Not. If the website takes you back to the payment information screen after confirming your order it means that your card has declined for one reason or another. It would be nice if the site told you why wouldn't it? Unfortunately a convenience like that doesn't exist in the real world. We can tell you that 99% of the time the card has declined because a billing address is incorrect or the CCV code was not entered. Now why would you forget a thing like that? Q: Where do I send my core return? A: For everything but DHP PCMs and ported superchargers please send your core to the following address: W Body Store - Core Return 827 North Chestnut Avenue Arlington Heights, IL 60004 For ported Superchargers please send your core back to the following address: W Body Store - Core Return 4120 Kingsbrook Way Fort Wayne, IN. 46818 For DHP PCM Cores please see the following link: http://www.digitalhorsepowerinc.com/coreform/ Q: How long do I have to send in my core? A: There is a strict 14 day core return policy starting on the day you receive the item in question. Q: What is the deal of the week? Much like a deal of the day this is a special deal we offer on one of our products that only lasts for one week. Unlike the deal of the day you actually get time to purchase the item. What fun is it if you get home only to realize that you missed out on the deal of the day? Now you have a whole week! Problem solved. Q: What if I bought this product a week ago; do I get some sort of credit? No. Our prices are generally very fair to begin with. There is no credit offered for previous purchases at a higher price. You might lose out now but think of what you might save when we offer something on special that you don't have? It all equals out you see! Q: Are you sure I don't get a credit? Yes. Q: What about cancelling my order? All orders are considered "special" and are not cancel-able. Make sure you want it before you press the add to cart button. In some cases a product might sell out and you might experience a slight delay while we re-stock. This delay should be short-lived. We will not put backorder items on special so don't panic! |
